Refund Policy

REFUND POLICY

Last updated: 20/01/2026

This Refund Policy applies to all purchases made through the website operated under the trading name Epinworlds, a trading name of ASELLTD LTD.

This Policy forms an integral part of the Terms and Conditions and should be read together with them.

1. General Principles

Epinworlds offers digital-only products, including digital game keys and other electronically delivered digital content.

Due to the nature of digital products, refund rights are limited once delivery has occurred, in accordance with applicable consumer protection laws.

Nothing in this Policy affects your statutory rights where such rights cannot be lawfully excluded.

2. Digital Product Delivery

A digital product is considered delivered once it is:

• made available to your user account; or

• sent electronically to the email address provided at the time of purchase.

Delivery usually occurs immediately or shortly after payment confirmation.

3. Right of Withdrawal (EU / UK Consumers)

Where applicable consumer law provides a right of withdrawal, you acknowledge that:

• delivery of digital content may begin immediately after purchase; and

• once digital content has been delivered, you may lose your statutory right to cancel the contract.

By completing a purchase, you expressly consent to the immediate delivery of digital content and acknowledge that you may lose your right of withdrawal once delivery has taken place, except where required by law.

4. Non-Refundable Products

The following products are not eligible for refunds, replacements, or cancellations once delivered:

• digital game activation keys;

These products are irreversible once delivered and cannot be returned.

5. Refunds for Non-Delivered or Defective Products

A refund or replacement may be considered if:

• the digital product was not delivered due to a technical error attributable to us; or

• the digital product is demonstrably defective and cannot be redeemed due to a fault attributable to us or our suppliers.

In such cases, you must contact customer support with sufficient information to allow investigation.

6. Incorrect Purchases and Compatibility

Refunds will not be issued for:

• incorrect purchases;

• incompatibility with your device, account, region, or platform;

• failure to meet system or regional requirements stated on the Website.

Customers are responsible for reviewing product descriptions and compatibility information prior to purchase.

7. Fraud, Abuse and Chargebacks

We reserve the right to refuse refunds where:

• fraudulent activity is suspected;

• excessive or abusive refund or chargeback behaviour is identified;

• the refund request is inconsistent with this Policy.

Abusive behaviour may result in account suspension or termination.

8. Payment Method for Refunds

Approved refunds will be issued using the original payment method, where technically possible, and processed through the relevant Payment Service Provider.

Processing times may vary depending on the payment provider and financial institution.

9. How to Request a Refund

To request a refund or report a delivery issue, please contact us at:

cs@epinworlds.com

Please include:

• your order number;

• a description of the issue; and

• any relevant supporting information.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect legal, regulatory, or operational changes.

The version published on the Website at the time of purchase will apply.

11. Contact Information